Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, request services, or contact us. This may include:

• Name, email address, phone number, and mailing address
• Payment information (processed securely through third-party payment processors)
• Foot measurements and health information for fitting and orthotic services
• Service preferences and appointment history
• Communications with our customer service team

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Communicate with you about products, services, offers, and events
• Monitor and analyze trends, usage, and activities
• Personalize and improve your experience

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:

• Service providers who assist in our operations
• Professional advisors such as lawyers, bankers, auditors, and insurers
• Authorized pedorthists and healthcare professionals for orthotic services
• Legal compliance when required by law or to protect our rights

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Object to processing of your personal information
• Request restriction of processing your personal information
• Data portability
• Withdraw consent at any time

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our website. You can control cookies through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this privacy policy, please contact us at:

Email: [email protected]
Phone: (416) 555-0123
Address: 123 King Street West, Toronto, ON M5H 3T9, Canada