1. Acceptance of Terms
By accessing and using GradeRides services, you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service apply to all visitors, users, and others who access or use our services.
2. Description of Service
GradeRides provides professional footwear services including:
- Professional shoe fitting and consultation
- Custom orthotic design and fabrication
- Shoe repair and restoration services
- Premium cleaning and care services
- Footwear sales and accessories
3. Appointment and Service Policies
Appointments
- Appointments are required for all services except basic consultations
- 24-hour notice is required for cancellations to avoid charges
- Late arrivals may result in shortened service time or rescheduling
Service Delivery
- Service timelines are estimates and may vary based on complexity
- Custom orthotics typically require 7-10 business days
- Shoe repairs range from same-day to 7 business days
4. Payment Terms
- Payment is due at time of service unless alternative arrangements are made
- We accept cash, credit cards, and debit cards
- Insurance claims assistance available for eligible services
- Prices are subject to change without notice
- HST is applicable to all services as required by Canadian law
5. Warranties and Guarantees
Service Guarantee
- 30-day satisfaction guarantee on all services
- Custom orthotics include 90-day adjustment period
- Shoe repairs warranted for 6 months under normal use
Limitations
- Warranties void if products are misused or abused
- Normal wear and tear not covered under warranty
- Warranty coverage limited to original service cost
6. Liability and Disclaimers
While we strive to provide the highest quality services, GradeRides:
- Makes no guarantees about specific health outcomes
- Recommends consulting healthcare professionals for medical conditions
- Is not liable for damage to items deemed unrepairable
- Limits liability to the cost of services provided
7. Client Responsibilities
- Provide accurate health and measurement information
- Follow care instructions for orthotics and repaired items
- Report any issues within the warranty period
- Maintain respectful behavior toward staff and other clients
8. Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of GradeRides and protected by Canadian and international copyright laws.
9. Privacy
Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our services, to understand our practices.
10. Termination
We may terminate or suspend access to our services immediately, without prior notice, for conduct that we believe violates these Terms of Service or is harmful to other users or our business.
11. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Ontario, Canada, without regard to conflict of law principles.
12. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified terms.
13. Contact Information
Questions about these Terms of Service should be sent to:
Email: [email protected]
Phone: (416) 555-0123
Address: 123 King Street West, Toronto, ON M5H 3T9, Canada